Terms of Service

1. Acceptance of Terms

Welcome to Klaxon ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our AI-powered gamified review collection platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service.

2. Description of Service

Klaxon provides an AI-powered platform that helps local businesses:

• Generate dynamic QR codes for review collection
• Track and attribute reviews to specific employees or locations
• Gamify the review collection process through leaderboards and analytics
• Analyze customer feedback and engagement metrics
• Improve local SEO and online reputation management

Our Service is designed for businesses seeking to enhance their customer review collection and employee engagement processes.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibilities

• You must be at least 18 years old to create an account
• You must provide accurate and truthful information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• One person or entity may not maintain multiple accounts

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for lawful business purposes in accordance with these Terms.

4.2 Prohibited Uses

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Generate fake, fraudulent, or misleading reviews
• Manipulate or artificially inflate review ratings
• Harass, abuse, or harm other users or their customers
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract source code
• Use the Service for any competitive intelligence gathering
• Violate platform policies of review sites (Google, Yelp, etc.)
• Engage in any activity that could damage our reputation or services

5. Subscription and Payment Terms

5.1 Subscription Plans

Our Service is offered through various subscription plans with different features and pricing. Current pricing and plan details are available on our website and subject to change with notice.

5.2 Payment Terms

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable except as expressly stated
• You authorize us to charge your payment method automatically
• You are responsible for keeping payment information current
• Late payments may result in service suspension

5.3 Free Trials

We may offer free trial periods for new users. Trial terms will be specified at signup, and your subscription will automatically convert to a paid plan unless cancelled before the trial expires.

5.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or unused portions of the service.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by Klaxon and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

6.2 Your Content

You retain ownership of any content you submit to the Service. By using our Service, you grant us a worldwide, royalty-free license to use, process, and display your content solely for the purpose of providing the Service.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about our Service become our property and may be used without compensation or attribution.

7. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that your use of our Service complies with applicable data protection laws, including obtaining necessary consents from your customers for review collection activities.

8. Service Availability and Support

8.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

8.2 Customer Support

We provide customer support through various channels as specified in your subscription plan. Support response times may vary based on your plan level and the nature of your inquiry.

8.3 Service Modifications

We reserve the right to modify, update, or discontinue features of our Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9.3 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

10. Indemnification

You agree to indemnify, defend, and hold harmless Klaxon and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Termination

Either party may terminate these Terms at any time. Upon termination:

• Your access to the Service will be discontinued
• You remain liable for all charges incurred before termination
• We may delete your account and data after a reasonable period
• Provisions that should survive termination will remain in effect

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

Before initiating arbitration, the parties agree to attempt to resolve disputes through good faith negotiations for at least 30 days.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Klaxon regarding the Service.

13.2 Modifications

We may modify these Terms at any time by posting updated terms on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: