Privacy Policy

1. Introduction

Welcome to Klaxon ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered gamified review collection platform and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Business information (company name, address, industry)
• Account credentials and authentication data
• Payment and billing information
• Profile information and preferences

2.2 Usage Data

We automatically collect information about how you use our services:

• QR code scan data and analytics
• Review collection metrics and performance data
• Employee engagement and leaderboard statistics
• Device information and browser type
• IP address and location data
• Log files and usage patterns

2.3 Customer Data

When customers interact with your QR codes and provide reviews, we may collect their feedback, ratings, and associated metadata. This data is processed on behalf of our business customers and is subject to additional privacy protections.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our review collection platform
• Processing payments and managing subscriptions
• Generating QR codes and tracking their performance
• Creating analytics dashboards and reports
• Facilitating employee gamification and leaderboards
• Improving our AI algorithms and service quality
• Sending important service updates and notifications
• Providing customer support and technical assistance
• Complying with legal obligations and preventing fraud

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms
• Email and communication services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it according to our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data and information about how it's processed
• Correction of inaccurate or incomplete personal information
• Deletion of your personal information (subject to legal requirements)
• Restriction of processing in certain circumstances
• Data portability and the right to receive your data
• Objection to processing based on legitimate interests
• Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us at privacy@klaxonapp.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though this may affect the functionality of our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: